[tbb-bugs] #26141 [Applications/Tor Browser]: total burn crash

Tor Bug Tracker & Wiki blackhole at torproject.org
Mon May 21 14:19:00 UTC 2018

#26141: total burn crash
 Reporter:  gilbertoblue              |          Owner:  tbb-team
     Type:  defect                    |         Status:  needs_information
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:  crash                     |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:

Comment (by gilbertoblue):

 assumptions?  I have given you the facts.  That first image that I
 included should be enough to roughly diagnose the problem, even beyond the
 troubleshooting tips

 2) time zone is correct
 3) no other TOR in task list
 4) I found a task called "Antimalware Service Executable".  I can't
 terminate it, even though I am an admin.  I don't know what this is, a
 windows process?.  I am definitely NOT running Kapersky

 I am very sorry that my experiences with tech support have routinely
 required me to ask for more experienced personnel, but that is absolutely
 true.  I had no way of knowing who you are, but now I know, so that's all

 I'm not convinced that I am running any anti virus software, but perhaps
 my response to 4) does indicate such.  Not an expert, but it seems
 possible that TOR should be able to recognize problems from anti virus
 software, and then specifically indicate this.  Without question, TOR
 should be able to identify the specific point of failure, and this should
 be logged

 Once again, where else are TOR problems logged?  Copy to Clipboard does
 NOTHING.  It has to be true that it is all logged to a file as well

 thanks once again

Ticket URL: <https://trac.torproject.org/projects/tor/ticket/26141#comment:7>
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