[tbb-bugs] #26141 [Applications/Tor Browser]: total burn crash

Tor Bug Tracker & Wiki blackhole at torproject.org
Mon May 21 12:40:05 UTC 2018

#26141: total burn crash
 Reporter:  gilbertoblue              |          Owner:  tbb-team
     Type:  defect                    |         Status:  needs_information
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:  crash                     |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:

Comment (by teor):

 Replying to [comment:5 gilbertoblue]:
 > 2) my computer clock is totally correct

 Please check your timezone, if you haven't already.

 > 3) of course there is NOT another instance of Tor running

 Please check the process list, if you haven't already.

 > 4) i have never had a problem with Tor and an antivirus program

 Antivirus programs regularly identify Tor as malicious, because it is
 sometimes bundled with malware. This can happen due to a signature update.
 And it can disappear with another signature update.

 You wouldn't happen to be running Kapersky? It's been the worst one

 > you clearly don't have the background to diagnose this problem, please
 have a much more informed person reply with further instructions

 gk is the Tor Browser team lead:

 Try to avoid making technical and social assumptions - they make it harder
 to get your problem fixed.

Ticket URL: <https://trac.torproject.org/projects/tor/ticket/26141#comment:6>
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