[tbb-bugs] #25694 [Applications/Tor Browser]: Activity 3.1: Improve the user experience of updating Tor Browser

Tor Bug Tracker & Wiki blackhole at torproject.org
Tue May 8 18:40:32 UTC 2018

#25694: Activity 3.1: Improve the user experience of updating Tor Browser
 Reporter:  isabela                   |          Owner:  antonela
     Type:  defect                    |         Status:  assigned
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:  ux-team                   |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:  Sponsor17

Comment (by antonela):

 Hi all,

 Here is a first approach for Update Tor Browser UX, based on tickets
 #13309, #17594, #18179, #18193, #18948, #25151, #25580, #25702, #19270,
 #20083, and #23721.

 Please, take a look at the user flow I mapped and let me know if I'm
 missing anything.


 We have two main user tasks: Update Tor Browser and Check for Updates.

 I'm describing each of them here:

 **Existing Update**

 If there is an updated package to download, could we check it once the Tor
 Browser starts?

 If the package exists, could we download it automatically and inform
 users? See the image 1.1

 If the package exists, but the user has opted out for non-automatic
 updates, could we ask if they want to Download and Restart to apply
 changes? See 1.2. Do you think we need a `Settings` secondary button? I'd
 like to find some way to encourage these users to enable automatic

 Once the updated browser restart we can show feedback to users by changing
 the `about:tor` message. See 1.3

 **Checking for Updates**

 Right now users need to go to `Tor Button → Check for Tor Browser Updates`
 to check if a new version is available.

 We could make this pattern consistent by don't open this updater windows.
 Instead, we may open the About Tor Browser popup which includes a Updates
 checking. See 1.4

 I would like to have a review on:

 - User Flow: am I missing something?
 - Top Banner: I think it is taking enough attention to explain what is
 happening, what do you think?
 - `About:Tor` Warning: The red background, is it too much?

 **Notes from tickets**

 All the copy status is up to review.

 1.0 - Main
 Title: Your browser is outdated
 Description: Get the most recent version to keep browsing securely.
 Call To Action: Update Now

 1.1 - Banner
 Title: We found a new Tor Browser stable version. Downloading now…
 Call To Action: Restart Now
 Secondary: Settings -> about:preferences/updates

 1.2 - Banner
 Title: We found a new Tor Browser stable version. Please, download it now.
 Call To Action: Download and Restart

 1.3 - Main
 Title: Your Browser was updated
 Description: Now you are connected to Tor. Browse the internet anonymously
 and securely.

Ticket URL: <https://trac.torproject.org/projects/tor/ticket/25694#comment:5>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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