[tbb-bugs] #26814 [Applications/Tor Browser]: tor won't start on windows 10

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#26814: tor won't start on windows 10
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 Reporter:  Grabler                   |          Owner:  tbb-team
     Type:  defect                    |         Status:  needs_information
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Critical                  |     Resolution:
 Keywords:  startup                   |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
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Changes (by mcs):

 * status:  new => needs_information


Comment:

 I am not familiar with this specific problem, but you can find some
 potentially helpful advice here:
  https://support.mozilla.org/en-US/questions/1140218
 (since Tor Browser is based on Firefox, the advice there should be
 applicable).

 Some things to try:
 * Completely remove Tor Browser and install a new copy. Maybe you already
 did that if you reinstalled Windows 10 though.
 * Double check that your anti-malware/anti-virus software is not
 interfering with Tor Browser. You may need to completely uninstall that
 kind of software and then reboot Windows to be sure it is not interfering.
 * Install a copy of Firefox ESR 52.9.0 and see if you encounter the same
 problem.
 * Try starting Tor Browser as Administrator (this is not recommended as a
 long term solution though).

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/26814#comment:2>
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