[tbb-bugs] #23994 [Applications/Tor Browser]: Tor Browser gives a confusing and unhelpful "Tor unexpectly exited" message. Can we be more helpful?

[Tor Bug Tracker & Wiki]

#23994: Tor Browser gives a confusing and unhelpful "Tor unexpectly exited"
message. Can we be more helpful?
--------------------------------------+-----------------------------------
 Reporter:  sheikhshofikul            |          Owner:  tbb-team
     Type:  defect                    |         Status:  needs_information
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
--------------------------------------+-----------------------------------
Changes (by mcs):

 * status:  new => needs_information


Comment:

 Here are some questions and some things to try:

 From your screenshot, it looks like you are on Windows. Has Tor Browser
 ever worked on that computer?

 Make sure no tor.exe process are running on your system before you start
 Tor Browser.

 Does anything appear on your system clipboard after you click the "Copy
 Tor Log To Clipboard" button? Please add the log as an attachment to this
 ticket if there is anything there.

 Sometimes antivirus (AV) or other types of antimalware software interfere
 with Tor Browser. Does it help to whitelist tor.exe or otherwise ensure
 that no interference is taking place? Maybe you can try disabling or
 temporarily uninstalling any AV software.

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/23994#comment:3>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online