[tbb-bugs] #8187 [Applications/Tor Browser]: TBB 2.3.25-2 on Windows 8 says "This app can't run on your PC"

Tor Bug Tracker & Wiki blackhole at torproject.org
Mon Nov 21 15:11:00 UTC 2016

#8187: TBB 2.3.25-2 on Windows 8 says "This app can't run on your PC"
 Reporter:  runa                      |          Owner:  tbb-team
     Type:  defect                    |         Status:  closed
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:  worksforme
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:

Comment (by mcs):

 Replying to [comment:8 skankhunt42]:
 > I have had to reinstall tor 9 times since september on my laptop.
 Sometimes it works for a couple weeks, sometimes it stops working like
 this before I can do anything in the browser. I tried looking at it in
 process viewer, but I couldn't find anything trying to use the files
 besides tor itself. When it is not running, nothing is using the files (as

 I am sorry that Tor Browser is not working reliably for you. This ticket
 is closed and it references a very old version of Tor Browser, but i you
 can provide updated information such as the following then it might be
 worthwhile to reopen this ticket:
 * The exact behavior and error messages that you see.
 * Your Windows version, e.g., Windows 7 Pro 32bit.
 * Your Tor Browser version (and if you are not using the current version,
 please upgrade).
 * Tor Browser installation method, e.g., are you doing a clean install to
 fix the problem?
 * Tor Browser upgrade method, e.g., are you using the built-in updater?
 * Information about any anti-virus / anti-malware software that you are
 using. And does it help to disable all anti-virus / anti-malware software?

Ticket URL: <https://trac.torproject.org/projects/tor/ticket/8187#comment:9>
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