[tbb-bugs] #18939 [Applications/Tor Browser]: Tor Browser invites you to "send a copy of your Tor Log to the support team"

[Tor Bug Tracker & Wiki]

#18939: Tor Browser invites you to "send a copy of your Tor Log to the support
team"
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 Reporter:  arma                      |          Owner:  tbb-team
     Type:  defect                    |         Status:  new
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
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Comment (by mcs):

 I believe this ticket is referring to the following error alert text which
 is in Tor Launcher:
  Tor unexpectedly exited. This might be due to a bug in Tor itself,
 another
  program on your system, or faulty hardware. Until you restart Tor, the
  Tor Browser will not able to reach any websites. If the problem persists,
  please send a copy of your Tor Log to the support team.
 My vote is to simply remove the last sentence. But we could replace it
 with something like:
  If the problem persists, visit
 https://torproject.org/about/contact.html#support for help.
 I am not sure it makes sense to point people to a website when their
 browser is (probably) not working. We may be encouraging them to use a
 non-Tor browser, which might be OK or not depending on their situation.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/18939#comment:1>
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