[tbb-bugs] #13472 [Tor Browser]: Tor Browser 4.0 not able to talk with tor

[Tor Bug Tracker & Wiki]

#13472: Tor Browser 4.0 not able to talk with tor
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     Reporter:  Sherief      |      Owner:  tbb-team
         Type:  defect       |     Status:  new
     Priority:  normal       |  Milestone:
    Component:  Tor Browser  |    Version:
   Resolution:               |   Keywords:  tbb-helpdesk-frequent
Actual Points:               |  Parent ID:
       Points:               |
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Comment (by mcs):

 Replying to [comment:3 Sherief]:
 > One user said that check.torproject.org reports that he's actually using
 Tor but about:tor doesn't agree. Will ask more users to use
 check.torproject.org to confirm.

 If the above info is accurate, then the behavior sounds a lot like #13138
 (but that bug occurred 100% of the time, so this cannot be the same bug).
 My best guess is some kind of AV software interference since it is only
 affecting some people.  You could try having them set
 extensions.torbutton.local_tor_check = false (via about:config) which will
 force use of a remote check.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/13472#comment:4>
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