However publishing the new support portal to support.tpo involves some changes to the GitLab project settings, updates to DNS/Puppet and tb-manual.tpo needs to be changed into a redirection for support.tpo. I also think it's best if i'm available to address any unexpected technical issues as we publish the new website.
^Oh yes, that part is totally understood. Sorry, my question was confusing. :) I just wanted to make sure that there weren't any issues re: the blog for some reason. (Thanks for clarifying!) I'll be following your lead re: the support portal and waiting to talk/ post about the new support pages until TPA give me the green light. :)
Le 2025-10-27 à 12 h 43, Pavel Zoneff a écrit :
I'm ok to push this to Wednesday.
QQ: is is just that TPA can't merge anything on the blog b/c of capacity or can no one merge because of some technical thing? (I'm asking b/c I also wanted to publish the SOTO blog post this week :))
On Mon, Oct 27, 2025, 9:38 AM <lavamind@torproject.org> wrote:
Thank you gus. Today I'm wrapping up the in-person TPA meeting, and tomorrow I've bee requested to handle onboarding a new ops person, which is likely to take up a good chunk of my day.
Le 2025-10-27 à 12 h 37, gus a écrit :
Looping web team mailing per Anarcat and lavamind request.
Hey Pavel, it seems lavamind won't be able to merge the website tomorrow (Tuesday). Would be okay if lavamind do that today or on Wednesday? For me, it's fine.
@Lavamind, let us know.
gus
On Mon, Oct 27, 2025 at 09:27:23AM -0700, Pavel Zoneff wrote:
quick update here to the group (I already told Gus), Suttty has provided us with a quote that I'm working on incorporating into the blog post today. then we can post tomorrow if it all works out. :)
P
*Pavel Zoneff (he/er)* Director, Strategic Communications The Tor Project, https://www.torproject.org/
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Am Mi., 22. Okt. 2025 um 17:05 Uhr schrieb ebanam < ebanam@torproject.org>:
On Wed 10/22/25 16:08, Nico Bucaro wrote:
Can someone share the staging link? Maybe I missed in the pad but couldn't place it
Link to staging: https://tor-www@support.staging.torproject.net
(support.staging.torproject.net with 'tor-www' as the username and no password).
best,
-- ebanam
On 10/22/25 2:48 PM, Pavel Zoneff wrote: > agreed with lavamind's edits and also Nico's comment re: letterboxing. > I think this would be great to post on Monday or Tuesday of next week. > Always better to have this at the beginning rather than the end of the > week b/c then we can amplify this properly on social etc. > > @Nico Bucaro <mailto:nicob@torproject.org> Can we do something similar > to this? https://blog.torproject.org/user-support-farsi/ > <https://blog.torproject.org/user-support-farsi/> I think it would be > worth the effort and create a bit more visual consistency. > > Am Mi., 22. Okt. 2025 um 13:43 Uhr schrieb Nico Bucaro > <nicob@torproject.org>: > > Ah, I see now that lavamind pointed it out there is an image > already for > the header but missed that originally! > > My only feedback would be that we use a screenshot where the > letterboxing gap isn't so prominent. Let me know if you'd like any > support with the graphic, happy to do so. > > Nico > > On 10/21/25 2:41 PM, Nico Bucaro wrote: > > Congrats Gus! Let me know if you need any support with a custom > header > > graphic for this announcement. > > > > Nico > > > > On 10/21/25 2:38 PM, gus wrote: > >> Hi all, > >> > >> I've put together a blog post about our new user support portal. > >> Please feel invited to edit and make changes. > >> > >> https://pad.riseup.net/p/E-ujlcZCxUKov_blogpost-support-keep > >> > >> The blog must go live when we redirect the old websites. > >> > >> Gus > > > -- Nico Bucaro > Brand Designer > The Tor Project > > > My working hours may not be your working hours. If I message you > outside of your working hours, know that I do not expect an > immediate response and that I support your right to disconnect. > -- Nico Bucaro Brand Designer The Tor Project
My working hours may not be your working hours. If I message you outside of your working hours, know that I do not expect an immediate response and that I support your right to disconnect.