Another update:
Conrad hired a contractor to replace a broken switch and fix the cabling so the redundant switch would take over in the event of a failure again. An SLA credit will be issued to affected customers.

Cordially,
Nathaniel Suchy

On Wed, Oct 3, 2018 at 7:08 PM Mirimir <mirimir@riseup.net> wrote:
On 10/03/2018 03:16 PM, Nathaniel Suchy wrote:
> Hi everyone,
>
> I'm writing to you all on behalf of Conrad. There have been a few messages
> posted here in regards to Greypony IT and a lack of responses from Conrad.
> Conrad is NOT ignoring you nor being malicious. Conrad had a stroke and has
> been seeking medical attention. Likewise he's unable to provide customer
> support or fix issues as he's in a hospital.

Damn. Knowing Conrad a little, I had a bad feeling about this :(

Please relay my condolences, and wishes for a speedy recovery.

<SNIP>
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