Hi, everyone,

This is my status report for July.

My focus remains the same - support the Russian-speaking users in their interactions with Tor Browser through email, our telegram account, and our forum and IRC chat.

This month, there were two significant events that I dealt with - the release of the new version of Tor Browser - 11.5 and internet censorship events in Turkmenistan.

1. User support Overall In July, I successfully resolved 473 tickets.

On Telegram (@TorProjectSupportBot) - 239 On email (frontdesk@tpo) - 234

Unlike the previous month, I got almost the same amount of user requests on telegram and email in July. I've got many requests on the email frontdesk@tpo from Turkmenistan - the country facing enormous internet censorship. And email communication is more popular as messengers are banned there.

2. New version of TB

In July new version of Tor Browser 11.5 was released, so I took part in getting users' feedback on the Connection Assist [1].

Thanks to the new version - the number of bridge requests from Russia lowered in July.

3. User support templates

This month I updated the user support templates in Russian according to the new features of the Tor Browser.

While doing it, I found a bug with the bridges display [2].

As the Tor Project website was, first, unblocked in Russia and then - blocked again - it caused some extra work on updating the templates.

Due to the censorship events in Turkmenistan[3], I gathered all the information that can help users connect to Tor and updated a template for the users from this country.

[1] https://gitlab.torproject.org/tpo/community/support/-/issues/40086 [2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/41059 [3] https://gitlab.torproject.org/tpo/anti-censorship/censorship-analysis/-/issu...