Hello everyone,

Here are my updates from the month of June. I resolved 773 tickets across our user support channels on email, Telegram, WhatsApp and Signal. With Tor Browser 12.5 release, I also worked to update all relevant user-facing documentation on our Tor Browser user manual, the support portal and along with @nina updated and reviewed documentation that we maintain on our user support channels.

Following is a thorough breakdown of tickets our user support team handled in June:

Timeframe: 01 - 30 June 2023

# Frontdesk (email)

* 463 (↓) RT tickets created * 877 (↑) RT tickets resolved (resolved some tickets that were queued to the backlog)

Most frequent tickets by numbers:

1. 112 (↓) RT tickets: private bridge requests from China. 2. 64 (↓) RT tickets: circumventing censorship in Russian speaking countries. 3. 6 (↓) RT tickets: circumventing censorship with Tor in Iran. 4. 3 RT tickets: anti-virus false positive with Tor Browser 12.5[0]

# Telegram, WhatsApp and Signal Support channel

* 580 (↓) tickets resolved

Breakdown:

* 559 (↓) tickets on Telegram * 17 (↓) tickets on WhatsApp * 4 (↓) tickets on Signal

The most frequent tickets on cdr.link have been about:

1. 314 (↓) tickets: Circumventing censorship in Russian speaking countries. 2. 50 (↑) tickets: Circumventing censorship in Iran. 3. 29 (↑) tickets: Circumventing censorship in China. 4. 3 [+1 on RT] tickets: Onion Browser now requires Orbot on iOS + Orbot dependency is breaking Onion Browser[1]

Thanks! e.

Note: (↑), (↓) and (-) are indicative if the number of tickets we received for these topics have been increasing, decreasing or have been the same from the previous month respectively

[0]: https://forum.torproject.org/t/new-release-tor-browser-12-5/8105/3 [1]: https://github.com/guardianproject/orbot-apple/issues/67