-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA512 Hi everyone, I hope you all had a great time in Valencia! As I mentioned in my previous status report, here is my current plan for updating the Tor Browser user manual. The idea behind doing this, is that a large portion of the tickets that come into the help-desk could be directly resolved by this document, if it were maintained and available in a way that users could easily access. I believe spending the time to finish up the manual and make it available would be more helpful to the help-desk, and the users than answering the hundreds of individual questions posed by the users that are already answered in this manual. When the help-desk initially started, the "short user manual" existed, which was where the majority of answers for users came from. This was extremely handy, as we were able to link them that document and the majority of users could work through it themselves, saving the help-desk for when they ran into issues. I'd like it if this could be the state of affairs again, as it made the lives of help-desk staff a lot easier at the time. Please let me know what you think of the plan below: - - Update certain outdated screenshots - - Do a complete pass of content review, and update / clean up any outdated or missing sections - - Write out an update plan for the manual, as described in https://gitweb.torproject.org/tor-browser/user-manual.git/tree/TODO - - Find a home for the document on torproject.org, hopefully in a mirrored location - - Contact trusted translators to work on localizing the user manual, or updating the parts that were already localized but updated. - - Upload manual to Transifex, and let translators begin working on the strings. - - Discuss ways the manual could be added to the Tor Browser (Only after it exists on the website) - - Begin pulling in new translations from language teams with trusted reviewers, and are at 100% completion Thanks for looking this over! - -- Colin Childs Tor Project https://www.torproject.org Twitter: @Phoul -----BEGIN PGP SIGNATURE----- iQIcBAEBCgAGBQJW3sZRAAoJEJWQHABkmqq54YoP/jYzxUFN0+buF+jW51yJlkqP 98J09z4G7uAIN1vXp3jpWdm/EeddTkFsbIXkc/aJB88navwZZzJ5FQWVHsBBi6BG dHEjINFqSwWbHhytTNI808QBFs1u9eLHSjL8BaImTbRzey+teWTecaBozuDXZU/h 6cCGrkbUK9Zz58Z/Af8W9xNWopXZvK72AnTuX5ccaUpBDpATwG+NvJSsYuLG6Ca9 IB/2ZMZW9uTI9vcegpsY7FYIj1UWfE2wW2Aj6IAoLEFWSpO4NbZMow2edDyRrQco 09wXB59RQQI7yXCIF6d6dAGQHzTVtQ2G4SO04tuRAd1XfUn3VwzI2a5+EmLHWYsp jpeLu6GG2ia8g9dBnXrr4E+HYuqPpTYNxj5EuXF8yJj5zXX07bkxrAtfMy8+wyIV oEeMUTpls+bD2PS/COYEzy4T3gdOci5ptOb2yQr/rWVtVMfXu6Z1qwenbeAJxbu0 eRhfGXQ+eiyL7Om/8A5KdMNHpcK11Q019zbHiTpn8fxKTJW0HpaZJfNKckVJ3fBD Y7ILa1QgaDq19pOgYW1O+FFzS2W49xQHuIP54KxN5KUSOYBrrr48LogDrRLC9jvC 8h6haRP+YYT3smiUrn+thnkrqGu1wJC9X0vJaZIqPdwVGp/geCWQ3hI5rgXWI0px t/5UdHvNjT8lafy611c1 =ShOT -----END PGP SIGNATURE-----
Hi Colin, this is great stuff, so happy to see this plan coming together. I want to add that once the documentation is back online and as we move with the website redesign plan, we should make sure to have on our 'wish list' how we can improve the usability of this documentation. I remember when sponsorO was ending, we were talking about ways to display documentations to the user that can be smarter about popular articles and easier to navegate / find articles, like support.twitter.com does. thanks for working on this! Isabela On 03/08/2016 04:32 AM, Colin Childs wrote:
Hi everyone,
I hope you all had a great time in Valencia! As I mentioned in my previous status report, here is my current plan for updating the Tor Browser user manual. The idea behind doing this, is that a large portion of the tickets that come into the help-desk could be directly resolved by this document, if it were maintained and available in a way that users could easily access. I believe spending the time to finish up the manual and make it available would be more helpful to the help-desk, and the users than answering the hundreds of individual questions posed by the users that are already answered in this manual.
When the help-desk initially started, the "short user manual" existed, which was where the majority of answers for users came from. This was extremely handy, as we were able to link them that document and the majority of users could work through it themselves, saving the help-desk for when they ran into issues. I'd like it if this could be the state of affairs again, as it made the lives of help-desk staff a lot easier at the time.
Please let me know what you think of the plan below:
- Update certain outdated screenshots
- Do a complete pass of content review, and update / clean up any outdated or missing sections
- Write out an update plan for the manual, as described in https://gitweb.torproject.org/tor-browser/user-manual.git/tree/TODO
- Find a home for the document on torproject.org, hopefully in a mirrored location
- Contact trusted translators to work on localizing the user manual, or updating the parts that were already localized but updated.
- Upload manual to Transifex, and let translators begin working on the strings.
- Discuss ways the manual could be added to the Tor Browser (Only after it exists on the website)
- Begin pulling in new translations from language teams with trusted reviewers, and are at 100% completion
Thanks for looking this over!
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participants (2)
-
Colin Childs -
Isabela