Hello everyone,

Much of my work last month focussed on helping users in regions where Tor is censored, which includes helping users with instructions to download Tor Browser binaries from GetTor and/or official mirrors, verifying Tor Browser's GPG signature, help with using censorship circumvention methods that works best for them and overall troubleshooting.

I wrote (mostly small modifications)[0][1] and reviewed some changes to the user-facing documentation on the Support Portal and Tor Browser User Manual.

Worked on a couple of post-campaign tasks as we wrapped up the WebTunnel Bridges Campaign[2].

Following is a more detailed report about the tickets our user support team worked on last month.

# Frontdesk (email user support channel)

* 596(↑) RT tickets created * 646(↑) RT tickets resolved

Tickets by topics and numbers:

1. 411(↑) RT tickets: instructions to circumvent censorship for Chinese speaking users. 2. 102(↓) RT tickets: circumventing censorship in Russian speaking countries. 3. 37(↑) RT tickets: help with troubleshooting existing Tor Browser install on Desktop (Windows, macOS and Linux). 4. 22(↑) RT tickets: WebTunnel bridges campaign wrap-up.[2] 5. 10(↑) RT tickets: questions about how Tor and Tor Browser works - is my IP visible when using Tor? what application level protections I get when using Tor Browser? Why Tor Browser doesn't store my cookies, passwords and browsing history? etc. 6. 6(↑) RT tickets: Unable to login on X.com (formerly Twitter) when using Tor Browser.[3] 7. 5(↑) RT tickets: installing Tor Browser on Linux. 8. 3(↓) RT tickets: reports of fake apps on iOS AppStore masquerading as official Tor Browser. 9. 3(↑) RT ticket: reports of websites blocking Tor connections. 10. 3(↑) RT tickets: Bookmarks are failing to load on Tor Browser Alpha.[4] 11. 2(↑) RT tickets: circumventing censorship with Tor in Farsi. 12. 2(↑) RT tickets: questions about what "onionize" means on about:tor in Tor Browser[5] 13. 1(↑) RT ticket: installing Tor Browser on ChromeOS (Chromebooks).[6] 14. 1(-) RT ticket: questions about onion services and how to access them. 15. 1(↑) RT ticket: Websites display in other languages when using Tor Browser.[7] 16. 1(↑) RT ticket: Embedded snowflake client URL redirect is giving a 404[8] (Issue has been resolved.) 17. 1(↑) RT ticket: Email bridge distributor is not responding[9]. (Issue has been resolved.) 18. 1(-) RT ticket: instructions to download Tor Browser 13.5 legacy for legacy operating systems. 19. 1(-) RT ticket: static Captcha when requesting bridges in Tor Browser.[10] 20. 1(↓) RT ticket: help with installing Tor Browser on Windows. 21. 1(-) ticket: question about setting up a Tor relay. 22. 1(↑) ticket: Modify about:rights (on Tor Browser) with proper descriptions that apply to Tor Browser.[11]

# Telegram, WhatsApp and Signal user support channels

* 751(↑) tickets resolved

Breakdown:

* 734(↑) tickets on Telegram * 15(↑) tickets on WhatsApp * 2(↓) tickets on Signal

Tickets by topics and numbers:

1. 511(↑) tickets: circumventing censorship in Russian speaking countries. 2. 56(↑) tickets: instructions to circumvent censorship for Chinese speaking users. 3. 17(↑) tickets: circumventing censorship with Tor in Farsi. 4. 17(↑) tickets: helping users on iOS, using Onion Browser or Orbot, to use censorship circumvention methods. 5. 12(↓) tickets: help with troubleshooting Tor Browser Desktop on Windows, macOS and Linux. 6. 10(↑) tickets: help with troubleshooting Tor Browser Android. 7. 7(↑) tickets: help with instructions to use bridges with Tails. 8. 6(↑) tickets: reports of our Telegram Tor bridges distributor (@GetBridgesBot) not responding. (Issue has been resolved.) 9. 4(↑) tickets: questions about onion services and how to access them. 10. 4(↑) tickets: instructions on how to get Tor Browser binaries from GetTor. 11. 4(↑) tickets: users seeing a "proxy refused" error when visiting websites on Tor Browser for Android using Samsung devices.[12] 12. 2(↑) tickets: help with using Snowflake with Tor to circumvent censorship. 13. 2(↑) tickets: instructions to download Tor Browser 13.5 legacy for legacy operating systems. 14. 2(↑) tickets: Unable to login on X.com (formerly Twitter) when using Tor Browser.[3] 15. 1(↑) ticket: report of a fake apps on iOS AppStore masquerading as official Tor Browser. 16. 1(↑) ticket: Bookmarks are failing to load on Tor Browser for Android Alpha.[4]

# Highlights from the Tor Forum

1. X.com (formerly Twitter) issues with Tor Browser.[3] 2. Older Tor Browsers are breaking in functionality and pose a security risk, please update to the latest versions of Tor Browser.[13] 3. The Impact of Privacy Addons on Tor Browser Fingerprinting.[14]

Note: (↑), (↓) and (-) are indicating if the number of tickets we received for these topics have been increasing, decreasing or have been the same from the previous month respectively.

best, e.

[0]: https://gitlab.torproject.org/tpo/web/support/-/commits/main?author=ebanam [1]: https://gitlab.torproject.org/tpo/web/manual/-/commits/main?author=ebanam [2]: https://blog.torproject.org/fighting-censorship-with-webtunnel/ [3]: https://forum.torproject.org/t/x-com-formerly-twitter-issues-with-tor-browse... [4]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43581 [5]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43549 [6]: https://support.torproject.org/tbb/tbb-15/ [7]: https://support.torproject.org/tbb/tbb-43/ [8]: https://gitlab.torproject.org/tpo/web/snowflake/-/issues/20 [9]: https://gitlab.torproject.org/tpo/anti-censorship/rdsys/-/issues/260 [10]: https://forum.torproject.org/t/always-the-same-captcha-when-requesting-brige... [11]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43471 [12]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42714 [13]: https://forum.torproject.org/t/older-tor-browsers-breaking-update-now/17885 [14]: https://forum.torproject.org/t/the-impact-of-privacy-addons-on-tor-browser-f...