Hello everyone, This is the report from user support team for the month of June 2026. Note: (↑), (↓) and (-) are indicating if the number of tickets we received for these topics have been increasing, decreasing or have been the same from the previous month respectively. - Summary of updates from user support - General user support - Farsi-speaking user support - Russian-speaking user support - Frontdesk (email user support channel) - Telegram, WhatsApp and Signal user support channels - Highlights from the Tor Forum - Highlights from Google Play Store # Summary of updates from user support ## General user support * 359 tickets in total (↑111) * 284 tickets on Email * 158 tickets on Telegram * 18 tickets on WhatsApp * 10 tickets on Signal ## Farsi-speaking user support * 67 tickets in total (↓48) * 6 tickets on Email * 61 tickets on Telegram * There was a [surge][] in Tor usage as compared to May and users reported internet connectivity was more stable throughout the month. Some users in Iran reported they were able to use Tor applications [without using any pluggable transports][]. [surge]: https://metrics.torproject.org/userstats-bridge-country.html?start=2026-03-1... [without using any pluggable transports]: https://metrics.torproject.org/userstats-relay-country.html?start=2026-05-05... ## Russian-speaking user support * 498 tickets in total (↓67) * 191 tickets on Email (↓17) * 305 tickets on Telegram (↓46) * 1 ticket on WhatsApp (↓5) * 1 ticket on Signal (↑1) # Frontdesk (email user support channel) * 465(↓) RT tickets created * 481(↓) RT tickets resolved Tickets by topics and numbers: 1. 191(↓) tickets: circumventing censorship in Russian speaking countries. 2. 178(↑) tickets: instructions to circumvent censorship for Chinese speaking users. 3. 43(↓) tickets: help with troubleshooting existing Tor Browser install on Desktop (Windows, macOS and Linux). 4. 13(-) tickets: help with troubleshooting Tor VPN beta. 5. 6(↓) tickets: circumventing censorship with Tor in Farsi. 6. 5(↑) tickets: report of websites blocking Tor connections or not performing well in Tor Browser. 7. 3(↑) tickets: instructions to use WebTunnel bridges with Tor apps. 8. 3(↑) tickets: instructions to use DNSTT bridges with Orbot. 9. 2(↓) tickets: reports of fake apps on iOS AppStore masquerading as official Tor Browser. 10. 1(↓) ticket: question about using Orbot. 11. 1(↑) ticket: query about Ricochet-Refresh. 12. 1(↑) ticket: query on helping with localization. 13. 1(↑) ticket: Tor Browser 15.0.14's [conjure-client binary][] flagged by anti-virus software. 14. 1(-) ticket: help with troubleshooting Tor Browser for Android. 15. 1(↑) ticket: question about how Tor Browser works and why it doesn't store cookies and other information across browser sessions. 16. 1(-) ticket: question on how Tor works and whether it hides users' IP address. 17. 1(↑) ticket: help with Tails OS. 18. 1(↑) ticket: instructions to use GetTor. 19. 1(-) ticket: question about support for Tor Browser on legacy operating systems (Windows XP 32-bit) . 20. 1(↑) ticket: official Tor app for iOS. 21. 1(↓) ticket: can't use Tor VPN when Private DNS is configured on Android's Network settings. [conjure-client binary]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/work_items/4503... # Telegram, WhatsApp and Signal user support channels * 554(↓) tickets resolved Breakdown: * 524(↓) tickets on Telegram * 11(↑) tickets on Signal * 19(↓) tickets on WhatsApp Tickets by topics and numbers: 1. 307(↓) tickets: circumventing censorship in Russian speaking countries. 2. 61(↓) tickets: circumventing censorship with Tor in Farsi. 3. 24(↑) tickets: instructions to circumvent censorship for Chinese speaking users. 4. 22(↑) tickets: help with troubleshooting existing Tor Browser install on Desktop (Windows, macOS and Linux). 5. 18(↑) tickets: help with using censorship circumvention methods on Onion Browser (iOS) or Orbot (Android / iOS). 6. 13(↓) tickets: help with troubleshooting Tor VPN beta. 7. 11(↑) tickets: instructions to fetch bridges from Bridge distributors on Telegram or Email and use them with Tor Browser and Tor VPN beta. 8. 7(↓) tickets: instructions on how to get Tor Browser binaries from GetTor. 9. 6(↑) tickets: query about Tor Browser support legacy operating systems. 10. 5(↓) tickets: help with troubleshooting existing Tor Browser install on Android. 11. 5(↑) tickets: help with using bridges with Tails. 12. 3(↑) tickets: questions about onion services and how to access them. 13. 2(↑) tickets: query about HTML5 Canvas fingerprinting block on Tor Browser and how to enable the canvas data rendering for specific websites. 14. 1(↓) ticket: report of websites blocking Tor connections or not performing well in Tor Browser. 15. 1(↓) ticket: can't use Tor VPN when Private DNS is configured on Android's Network settings. # Highlights from the Tor Forum * Tor Browser [crashes on startup] on Windows. * How [DNS resolution][] happens when using Tor Browser. [crashes on startup]: https://forum.torproject.org/t/tor-browser-exits-during-startup/21610 [DNS resolution]: https://forum.torproject.org/t/tor-browser-and-dns/21718 # Highlights from Google Play Store ## Tor Browser for Android * Tor Browser for Android (TBA) had a Google Play rating of 4.26 stars in June, which is lower compared to in May. * Tor Browser for Android (TBA) got 571(↑40) new reviews. The total count of reviews for the app stands at 69,390. * For Tor Browser, the most common issue mentioned on reviews was the censorship against Tor in countries like Russia, China, Iran. ## Tor Browser for Android Alpha * Tor Browser for Android Alpha app had a rating of 4.119 (↓0.006) in June which is lower compared to May. * In June, Tor Browser for Android Alpha got 6 (↓7) new reviews. The total count of reviews for the app stands at 8,789. ## Tor VPN Beta * Tor VPN beta number of unique daily users is around 73,000 at the end of June. * The top 5 countries by the number of installations being (in descending order): Russia, Iran, India, the United States, and Turkmenistan. Thanks! -- ebanam