Hi! Below is my report for April 2023.

In April, I resolved 759 tickets, which is 200 more than in March:

On Telegram (@TorProjectSupportBot) - 556 On RT (frontdesk@tpo) - 203

Additionally, I also resolved some tickets on WhatsApp (+447421000612) and Signal (+17787431312).

The majority of the tickets I deal with are related to censorship circumvention and issues that happen around it, like using VPN and bridges simultaneously or incorrect use of the bridges.

Another often issue I deal with is Tor Browser and antiviruses.

During the internet shutdown in Kazakhstan, I helped with the translation of the Twitter post related to the situation [1]

I also communicated with users a lot, gathering feedback on different pluggable transports and the work of our services.

[1] https://twitter.com/torproject/status/1645868260624306176