Hello everyone!
Here are my updates from February. In total, I resolved 626 tickets across our email, telegram, whatsapp and signal user support channels.
I am happy and excited to share that we launched[1] our user support channel on WhatsApp last month! I helped with the planning, pre-release testing and updating[2] some of our support documentation in relation to this.
Continuing my work with users in places where Tor is censored, I was able to gather some valuable feedback from users. Owing to some of this feedback, I along with Nina (@nina13), added information about bridge-moji[3] as a means to verify whether the intended bridge lines have been entered by the user successfully.
Also made a very small documentation update to our manual[4] with the latest Tor Browser 12.0.3 release.
Now, a look at our user support channels:
Timeline: 01 - 28 February 2023
# Frontdesk
tickets created: 684 tickets resolved: 625
Most frequent tickets by numbers:
1. 289 RT Tickets - Private Bridge requests from China
2. 49 RT Tickets - How to use a Tor Bridge in Russia
3. 18 RT Tickets - Circumventing censorship with Tor in Iran
# Telegram, WhatsApp and Signal Support channel (cdr.link)
tickets resolved: 588
The most frequent tickets we received have been about:
1. 142 tickets: Circumventing censorship in Russia
2. 90 tickets: Circumventing censorship in Turkmenistan
3. 84 tickets: Circumventing censorship in Iran
4. 31 tickets - Circumventing censorship in China
# Tor Forum
Most popular topics in the Support category (in terms of number of views):
1. "Guard is failing a very large amount of circuits"[5]
2. "SSH over Tor including unto Onion Service"[6]
3. "Tor Browser Android >> Cannot install Add-ons if language any other than English"[7]
4. "Why is the telegram account publishing bridges in the open!?"[8]
5. "Relay or Bridge? What are the Network needs for the moment"[9]
Thanks,
-- Joydeep
[1]: https://blog.torproject.org/meeting-you-where-you-are-we-added-whatsapp-user... [2]: https://gitlab.torproject.org/tpo/web/support/-/issues/321 [3]: https://gitlab.torproject.org/tpo/community/support/-/issues/40107 [4]: https://gitlab.torproject.org/tpo/web/manual/-/issues/139 [5]: https://forum.torproject.net/t/guard-is-failing-a-very-large-amount-of-circu... [6]: https://forum.torproject.net/t/ssh-over-tor-including-unto-onion-service/672... [7]: https://forum.torproject.net/t/tor-browser-android-cannot-install-add-ons-if... [8]: https://forum.torproject.net/t/why-is-the-telegram-account-publishing-bridge... [9]: https://forum.torproject.net/t/relay-or-bridge-what-are-the-network-needs-fo...