Hello!
There has been a lot of discussion around user support. During Valencia's Dev Meeting and later in email threads. I have been talking with Colin and I want to help organize a way so everyone can collaborate in building what's next for support.
We want to start with and IRCmeeting, for that please submit your vote for a meeting date/time here: http://doodle.com/poll/5dv2mtuiicebecr2
As a preparation to that meeting we would like to ask everyone to read a short report we put together: https://storm.torproject.org/shared/NfLl9mFD0_xZxxz64UEjn0xNhHPw2CpR5snRX6q1...
First, you will find information aboutuser support during SponsorO. We have also laid out the plan we created once that grant ended and we lost the resources we had, along with a description of what happened with each step of the plan.
Finally, forthe'what's next' part of the discussion, there are links to two brain-storming documents. These are not necessarily the plan(s) we will end up going with, but may be a good starting point for determining what the plan should be.
We thought that a summary of what hashappenedin the past year or so with user support would be helpful for the discussion.
Let us know when is a good time to meet and continue this conversation!
Cheers, Isabela& Colin