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Hi everyone,
I hope you all had a great time in Valencia! As I mentioned in my previous status report, here is my current plan for updating the Tor Browser user manual. The idea behind doing this, is that a large portion of the tickets that come into the help-desk could be directly resolved by this document, if it were maintained and available in a way that users could easily access. I believe spending the time to finish up the manual and make it available would be more helpful to the help-desk, and the users than answering the hundreds of individual questions posed by the users that are already answered in this manual.
When the help-desk initially started, the "short user manual" existed, which was where the majority of answers for users came from. This was extremely handy, as we were able to link them that document and the majority of users could work through it themselves, saving the help-desk for when they ran into issues. I'd like it if this could be the state of affairs again, as it made the lives of help-desk staff a lot easier at the time.
Please let me know what you think of the plan below:
- - Update certain outdated screenshots
- - Do a complete pass of content review, and update / clean up any outdated or missing sections
- - Write out an update plan for the manual, as described in https://gitweb.torproject.org/tor-browser/user-manual.git/tree/TODO
- - Find a home for the document on torproject.org, hopefully in a mirrored location
- - Contact trusted translators to work on localizing the user manual, or updating the parts that were already localized but updated.
- - Upload manual to Transifex, and let translators begin working on the strings.
- - Discuss ways the manual could be added to the Tor Browser (Only after it exists on the website)
- - Begin pulling in new translations from language teams with trusted reviewers, and are at 100% completion
Thanks for looking this over!
- -- Colin Childs Tor Project https://www.torproject.org Twitter: @Phoul