Hi, this is my status report for September.
This month was challenging due to the unprecedented amount of user requests from Iran. With my colleagues, I took part in dealing with censorship in this country, keeping up with the Russian-speaking users' requests.
So in September, I resolved 2341 tickets:
On Telegram (@TorProjectSupportBot) - 2020
On RT (frontdesk@tpo) - 321
It is almost four times more than in August. These requests were mostly from users in Iran - the country which faces the huge unrest and severe internet censorship restrictions. Users mostly requested about using Tor Browser and Orbot, the web-sites where they can download the apps, and asked for bridges and settings for censorship circumvention.
However, I was still in contact with users in Turkmenistan, where the censorship situation was worsening. I also collected feedback on possible upcoming censorship events in Kazakhstan [1]. I also helped users in Russian with troubleshooting, mostly related to Android issues.
Thanks to our users - I've managed to gather some info on the bug that sometimes happens with Tor Browser for Android[2] and found some issues with bridgeDB email distributor (bridges@tpo) not replying to users with Gmail account[3].
[1] https://gitlab.torproject.org/tpo/onion-services/onion-support/-/issues/155#... [2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/41289#no... [3] https://gitlab.torproject.org/tpo/anti-censorship/bridgedb/-/issues/40060