Hi, everyone,
This is my Status report for June 2022.
As usual, my focus in June was on supporting Russian-speaking users of Tor Browser on various channels: Telegram, IRC, and email.
1. User support
Overall: 537 tickets were successfully resolved!
- Telegram channel (@TorProjectSupportBot): 407 - Email (frontdesk@tpo): 130
The majority of requests were censorship-related - bridges and troubleshooting around them. But there were issues with TB not working on Windows 10 and proxy server bug [1]
2. Migration The migration to the new cdr.link instance happened at the end of June [2]. I tested the new one final instance after it became our main one.
So I shared my experience of 5 months of using the cdr.link for tech support [3], which was positive. During the discussion, a few good ideas came up - to use the tag system from the start and to communicate with the users that we deleted all the previous data, so they need to re-share background info with us.
So now, this channel is published on the Tor Project website [2] and is open to any user regardless of the language.
3. Hackweek
Taking part in Hackweek, I started to gather useful information on the countries with a high risk of censorship events, the work I plan to continue.
[1] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40536 [2] https://gitlab.torproject.org/tpo/tpa/team/-/issues/40592 [3] https://gitlab.torproject.org/tpo/community/support/-/issues/40084 [4] https://support.torproject.org/misc/bug-or-feedback/