Hi Tor,
A couple months ago, we worked with an organization called The
Berkeley Group who conducted a study on Tor's brand and perception
and made recommendations on how we can improve. They interviewed a
few of us, ran surveys, and held a couple of focus groups to get
their findings.
There's a lot of interesting info about what current and
potential users think of Tor and how we can improve our
communications to them (preview attached). We will be
incorporating some of their suggestions into our communications
strategy this year.
You can take a look at their midpoint presentation to us and
final deliverable here:
https://storm.torproject.org/shared/7b2s7stZR_-MwkfrRXIXAcHi6GpYPjPutF3ukt2UUpt
Happy perusing!
Best,
Steph