Hi! Below
is my December’24 report!
In December, I
resolved 1679 (↑110) tickets:
- On
Telegram (@TorProjectSupportBot) - 1459 (↑108);
- On
RT (frontdesk@tpo) - 219 (↑4);
- On
WhatsApp (+447421000612) - 1 (↓2);
- and
on Signal (+17787431312) - 0 (0).
My main
focus in December (and
always) was to
provide support for Russian-speaking users in bypassing
censorship. I help users to resolve any issues they are facing
with Tor Browser and collect their feedback on what worked for
them and what didn't. I also took part in Tor Forum moderation,
took part in Relay Operators Meetup,
and worked reviewing Google Play Store users reviews.
Last
months were especially challenging
with number of tickets drastically growing since
August'24. In
December, when Roskomnadzor blocked
Viber messaging app [1] and finalised the YouTube
blocking [2], the
number of user support tickets
continued its growth.
- September 2024: 994
tickets
- October 2024:
1104 tickets
- November 2024:
1569 tickets
- December 2024:
1679 tickets <- this report
I created a
template for to help mobile users in using WebTunnel bridges as in some mobile
ISPs obfs4
protocol seems to be
blocked[3].
## Google
Play Reviews for Tor Browser (TBA) and
Tor Browser Alpha for
Android
- Tor
Browser for Android had a Google Play rating of 4.382 (↓) stars
in December 2024, which is lower than in November.
- Tor
Browser for Android (TBA) got 757 (↑85) reviews out of 59,828
for the lifetime.
- Tor
Browser for Android Alpha (TBA-Alpha) app had a rating of 4.228
(↓) which is lower than in November.
- In December, Tor
Browser for Android (TBA-Alpha) got 37 (↓1) reviews out of 8,424
for the lifetime.
Most
common issues on the Google Play store reviews remain the same:
- "Tor
Browser doesn’t work": -
often from Russian users, who are struggling to find a way
to connect to tor;
- "Tor
speed is too slow":
This issue is currently under investigation.