Hello everyone, Starting this month the Community team will publish one report with all updates related to our user support activities. # Summary of updates from user support ## Farsi-speaking user support - Haidi worked on localized user support for Farsi-speaking users which included but was not limited to helping users to troubleshoot, gather feedback and help with instructions to use censorship circumvention methods in Tor Browser Desktop and Android and other Tor powered apps (like Orbot and Onion Browser). * 36 tickets in total * 2 tickets on email * 34 tickets on Telegram ## Russian-speaking user support - Nina worked on reviewing, answering and processing feedback from Google Play Store comments and localized user support for Russian-speaking users which included but was not limited to helping users with instructions to use censorship circumvention methods in Tor Browser Desktop and Android and other Tor powered apps (like Orbot, Onion Browser, Tails), troubleshoot and gather user feedback. * 1138 tickets in total * 244 tickets on email * 892 tickets on Telegram * 2 tickets on Signal ## General user support - ebanam worked on Tor Browser user support related tasks prior to and after Tor Browser releases; documentation for the upcoming Tor VPN android client[0]; updated user-facing documentation in the Tor Browser User Manual and some small updates to the Support Portal and helping users in regions where Tor is censored which included but was not limited to helping users with instructions to use censorship circumvention methods that work best, troubleshoot, censorship analysis and gathering user feedback. * 708 tickets in total * 571 tickets on email * 119 tickets on Telegram * 5 tickets on WhatsApp * 13 tickets on Signal That's it for the summary, following is a more detailed report about the tickets our user support team worked on last month. # Frontdesk (email user support channel) * 844(↑) RT tickets created * 848(↑) RT tickets resolved Tickets by topics and numbers: 1. 398(↑) tickets: instructions to circumvent censorship for Chinese speaking users. 2. 244(↑) tickets: circumventing censorship in Russian speaking countries. 3. 79(↑) tickets: help with troubleshooting existing Tor Browser install on Desktop (Windows, macOS and Linux). 4. 7(↓) tickets: help with installing Tor Browser on Desktop. 5. 5(↑) tickets: help with troubleshooting existing Tor Browser install on Android. 6. 5(↑) tickets: reports of websites blocking Tor connections. 7. 3(↑) tickets: users seeing a "proxy refused" error when visiting websites on Tor Browser for Android using Samsung devices.[1] 8. 2(↑) tickets: circumventing censorship with Tor in Farsi. 9. 2(↑) tickets: queries from Tor relay operators. 10. 1(↓) ticket: reports of fake apps on iOS AppStore masquerading as official Tor Browser. 11. 1(↓) ticket: questions about onion services and how to access them. 12. 1(↑) ticket: question about contributing to Tor. 13. 1(-) ticket: helping users on iOS, using Onion Browser or Orbot, to use censorship circumvention methods. 14. 1(↑) ticket: help with using Snowflake with Tor to circumvent censorship. 15. 1(-) ticket: help with instructions to use bridges with Orbot. 16. 1(↑) ticket: false positive with anti-virus software when using Tor Browser. 17. 1(↑) ticket: Tor Forum account deletion request. # Telegram, WhatsApp and Signal user support channels * 1128(↑) tickets resolved Breakdown: * 1103(↑) tickets on Telegram * 9(↓) tickets on WhatsApp * 16(↓) tickets on Signal Tickets by topics and numbers: 1. 892(↑) tickets: circumventing censorship in Russian speaking countries. 2. 40(↓) tickets: instructions to circumvent censorship for Chinese speaking users. 3. 34(↓) tickets: circumventing censorship with Tor in Farsi. 4. 22(↑) tickets: helping users on iOS, using Onion Browser or Orbot, to use censorship circumvention methods. 5. 18(↑) tickets: instructions to use WebTunnel pluggable transport with Tor Browser. 6. 17(↑) tickets: help with troubleshooting Tor Browser Android. 7. 17(↑) tickets: instructions on how to get Tor Browser binaries from GetTor. 8. 11(-) tickets: help with troubleshooting Tor Browser Desktop on Windows, macOS and Linux. 9. 7(↑) tickets: help with instructions to use bridges with Tails. 10. 5(↑) tickets: help with instructions to use bridges with Orbot. 11. 3(↓) tickets: questions about onion services and how to access them. 12. 3(↑) tickets: users seeing a "proxy refused" error when visiting websites on Tor Browser for Android using Samsung devices. 13. 2(↑) tickets: reports of fake apps on iOS AppStore masquerading as official Tor Browser. 14. 1(↑) ticket: help with using Snowflake with Tor to circumvent censorship. # Highlights from the Tor Forum * General questions about verifying Tor Browser GPG signature.[2] * Tor Browser and false positives with anti-virus software.[3] * Bridges website hitting an error while fetching bridges with WebTunnel pluggable transport.[4] * Discussion about using Onion Browser and Orbot on iOS.[5] # Highlights from Google Play Store * Tor Browser for Android had a Google Play rating of 4.407 (↓0.009) stars in May, lower as compared to April 25. * In May, Tor Browser for Android (TBA) received 699 (↑74) new reviews. With the total count of reviews for the app standing at 62,556. * Tor Browser for Android Alpha (TBA - Alpha) had a rating of 4.198 (↓0.015) stars in May, lower as compared to April 25. * In May, Tor Browser for Android Alpha (TBA - Alpha) received 33 (↓12) new reviews. With the total count of reviews for the app standing at 8,574. Last month, the major complaints we got about Tor Browser for Android were related to Tor Browser's browsing speed[6]. We got over 40 comments about the browser being extremely slow from users who are not located in regions where Tor is censored. Note: (↑), (↓) and (-) are indicating if the number of tickets we received for these topics have been increasing, decreasing or have been the same from the previous month respectively. Thanks! -- ebanam (on behalf of the Community Team) [0]: https://gitlab.torproject.org/tpo/web/support/-/issues/370 [1]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42714 [2]: https://forum.torproject.org/t/verifying-tor-browser-some-general-questions-... [3]: https://forum.torproject.org/t/malware-infected-version-of-tor/18877 [4]: https://forum.torproject.org/t/cant-get-webtunnel-bridges/18803 [5]: https://forum.torproject.org/t/what-is-the-most-secure-way-to-use-onion-brow... [6]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43841