Hi!
Below is my February’25 report!
In
February, I resolved 567 (↓337) tickets:
- On
Telegram (@TorProjectSupportBot) - 461 (↓251);
- On
RT (frontdesk@tpo) - 106 (↓85);
- On
WhatsApp (+447421000612) - 0 (0);
- And
on Signal (+17787431312) - 0 (0).
My main
focus in February was helping Russian-speaking users bypass
censorship. I shared instructions, gathered user feedback, and
helped troubleshoot any issues they were facing with Tor
Browser. I also worked on providing feedback for Google Play
Store users' reviews.
In
February I took part in translation Tor Browser user survey to
Russian[1],
updated the issue about the virtual keyboard not working on
tablets with Windows [2], and investigated canvas issues [3].
Also in
February the user support team dealt with the issue of Tor
Browser not working on older MacOS devices [4][5]. The issue was
fixed in Tor Browser 14.0.6.
## Google
Play Reviews for Tor Browser (TBA) and
Tor Browser Alpha for
Android
- Tor
Browser for Android had a Google Play rating of 4.397
(↑0.015) stars in February, which is higher than in
January'25.
- Tor
Browser for Android (TBA) got 615 (↓142) reviews out of
60,916 for the lifetime.
- Tor
Browser for Android Alpha (TBA-Alpha) app had a rating of
4.219 (↓0.009) which is lower than in January'25.
- In
February,
Tor Browser for Android (TBA-Alpha) got 42 (↑5) reviews out
of 8,480 for the lifetime.
The most
common issues on the Google Play store reviews remain the same:
- “Tor
Browser doesn’t work”: - often from Russian users, who are
struggling to find a way to connect to Tor. I offer users to
contact us via support channels, so I often see them
improving our app's rating.
- “Tor
speed is too slow”: This issue is currently under
investigation. I offer users to change the tor circuit, and
if it doesn't help - to contact us.