Hello everyone,
With the first milestone release of Tor Browser (14.5)[0] in the year, I worked on a few related tasks, namely, updating the Tor Browser User Manual before the release[1], updating the Support Portal[2] and other relevant user support documentation on our support channels and the Tor Forum and user support work post-release. I made progress with writing documentation for the upcoming Tor VPN Android client[3]. Much of my user support related work last month, as is usual, was focused on helping users in regions where Tor is censored.
That's it for the summary, following is a more detailed report about the tickets our user support team worked on last month.
# Updates We fixed some issues with our Signal user support channel and it should be reachable again[4]. To reach our team on Signal, please contact +17787431312 or @torsupport.89 on Signal.
# Frontdesk (email user support channel) * 679(↑) RT tickets created * 691(↑) RT tickets resolved
Tickets by topics and numbers: 1. 383(↓) tickets: instructions to circumvent censorship for Chinese speaking users. 2. 102(-) tickets: circumventing censorship in Russian speaking countries. 3. 15(↓) tickets: help with troubleshooting existing Tor Browser install on Desktop (Windows, macOS and Linux). 4. 4(↑) tickets: reports of fake apps on iOS AppStore masquerading as official Tor Browser. 5. 4(↑) tickets: help with troubleshooting existing Tor Browser install on Android. 6. 3(-) tickets: reports of websites blocking Tor connections. 7. 3(↑) tickets: help with installing Tor Browser on Windows. 8. 2(↓) tickets: installing Tor Browser on Linux. 9. 2(↑) tickets: questions about onion services and how to access them. 10. 2(↑) tickets: question about setting up a Tor relay. 11. 2(↑) tickets: users seeing a "proxy refused" error when visiting websites on Tor Browser for Android using Samsung devices.[5] 12. 2(↑) tickets: reports of Tor bug (tor 0.4.8.16): https://gitlab.torproject.org/tpo/core/tor/-/issues/41040 13. 1(↓) ticket: Unable to login on X.com (formerly Twitter) when using Tor Browser.[6] 14. 1(↓) ticket: circumventing censorship with Tor in Farsi. 15. 1(-) ticket: Websites display in other languages when using Tor Browser. 16. 1(↑) ticket: question about operating system spoofing in Tor Browser. 17. 1(↑) ticket: question about the Tor Browser User Survey. 18. 1(↑) ticket: question about contributing and helping with with localization. 19. 1(↑) ticket: helping users on iOS, using Onion Browser or Orbot, to use censorship circumvention methods. 20. 1(↑) ticket: Bridges website hitting an error while fetching bridges with WebTunnel pluggable transport.[7]
# Telegram, WhatsApp and Signal user support channels
* 866(↑) tickets resolved
Breakdown: * 827(↑) tickets on Telegram * 13(↓) tickets on WhatsApp * 26(↑) tickets on Signal
Tickets by topics and numbers: 1. 509(↓) tickets: circumventing censorship in Russian speaking countries. 2. 102(↑) tickets: circumventing censorship with Tor in Farsi. 3. 55(↓) tickets: instructions to circumvent censorship for Chinese speaking users. 4. 14(↓) tickets: helping users on iOS, using Onion Browser or Orbot, to use censorship circumvention methods. 5. 13(↑) tickets: help with using Snowflake with Tor to circumvent censorship. 6. 11(↓) tickets: help with troubleshooting Tor Browser Desktop on Windows, macOS and Linux. 7. 11(↑) tickets: help with troubleshooting Tor Browser Android. 8. 7(↑) tickets: instructions on how to get Tor Browser binaries from GetTor. 9. 5(↓) tickets: help with instructions to use bridges with Tails. 10. 4(-) tickets: questions about onion services and how to access them. 11. 4(↑) tickets: Unable to login on X.com (formerly Twitter) when using Tor Browser. 12. 3(↑) tickets: Bookmarks are failing to load on Tor Browser for Android Alpha. (Issue is resolved.) 13. 2(↑) tickets: instructions to download Tor Browser 13.5 legacy for legacy operating systems. 14. 1(↓) ticket: users seeing a "proxy refused" error when visiting websites on Tor Browser for Android using Samsung devices. 15. 1(↑) ticket: question about operating system spoofing in Tor Browser.
# Highlights from the Tor Forum
1. Tor user support now available in Farsi.[8] 2. Canvas fingerprinting protection in Tor Browser.[9] 3. Download protection in Tor Browser.[10]
Note: (↑), (↓) and (-) are indicating if the number of tickets we received for these topics have been increasing, decreasing or have been the same from the previous month respectively.
best, e.
[0]: https://blog.torproject.org/new-release-tor-browser-145/ [1]: https://gitlab.torproject.org/tpo/web/manual/-/issues/182 [2]: https://gitlab.torproject.org/tpo/web/support/-/issues/390 [3]: https://gitlab.torproject.org/tpo/web/support/-/issues/370 [4]: https://gitlab.torproject.org/tpo/community/support/-/issues/40188 [5]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42714 [6]: https://forum.torproject.org/t/x-com-formerly-twitter-issues-with-tor-browse... [7]: https://gitlab.torproject.org/tpo/anti-censorship/rdsys/-/issues/262 [8]: https://forum.torproject.org/t/tor-user-support-now-available-in-farsi/18520 [9]: https://forum.torproject.org/t/why-website-display-stripes/18281 [10]: https://forum.torproject.org/t/tor-browser-blocking-downloads/18316