Hi! Below is my
November’24 report!
In November, I
resolved 1569 (↑465) tickets:
- On
Telegram (@TorProjectSupportBot) - 1351 (↑496);
- On RT
(frontdesk@tpo) - 215 (↓33);
- On
WhatsApp (+447421000612) - 3 (↑2);
- and
on Signal (+17787431312) - 0 (0).
Since August
2024, I've noticed a significant increase in Russian-speaking
user requests on our support channels:
- November:
1569 tickets (this report)
My main focus
in November was to help Russian-speaking users bypass censorship
and help users to resolve any issues they are facing with Tor
Browser. I also took part in Tor Forum moderation and worked reviewing Google Play Store users reviews.
In November, we had much
more tickets from Russian-speaking users than usual (+42%
comparing with October). It happened due to internet censorship
in Russia is getting more severe, and some pluggable
transports are being blocked or partially blocked [1]. So in
November, we launched a WebTunnel campaign and
asked the Tor community to
help users in Russia by running more bridges [2], which is a
pluggable transport reported to work well in Russia.
Last month we got
multiple requests from Apple devices users
from Russia regarding what app to use on iOS or how to download Tor Browser -
macOS does not
allow to install apps downloaded from Telegram [3], so users
need to use website mirror.
The process of
upgrading CDR.link has started in November[4], which included
upgrade to a newer Zammad version,
testing, bug reporting and consultation with the contractor.
## Google
Play Reviews for Tor Browser (TBA) and Tor
Browser Alpha for
Android
Tor Browser for Android had a Google
Play rating of 4.89 (↓) stars in November 2024, which is lower
than in October.
Tor Browser for Android (TBA) got 672
(↓19) reviews out of 59,115 for the lifetime.
Tor Browser for
Android Alpha (TBA-Alpha) app had a rating of 4.241 (↓) which is
lower than in October.
In November,
Tor Browser for Android (TBA-Alpha) got 38 (↓2) reviews out of
8,396 for the lifetime.
Most common
issues on the Google Play
store reviews:
- Tor
Browser doesn’t work: mostly from Russian users, who are
struggling to find a bridge that is not blocked;
- Tor
speed is too slow: This issue
is currently under investigation, I'll offer
users some ways to improve the speed and gather their
feedback.