On Wed, Jun 17, 2020 at 03:23:11PM -0300, Antonela Debiasi wrote:
Hi Philipp,
Thanks for proposing this!
I'm afraid relying on Drupal comments is not smart here: - moderation is sad - the interface does not have a useful UI for track replies - people behind the second page get lost under the pagination - and more :/
My first fear is that this will land in a bottleneck for you or any other who is handling comments (like it always happens when we write a blogpost) becoming a full-time support job.
What I'm thinking now is, what is your idea about the immediate next action after you read that feature request or issues? Are you planning to open tickets in Gitlab manually? Are we willing to use upvotes to prioritize itemson our roadmaps? Should we encourage users to open tickets? Should we share a RT account with more people to learn more about which daily issues users are facing?
Sadly, this is the status quo. With Tor Browser, we open a ticket when someone reports a bug or they request a new feature - as a result, Tor Browser has many, many open tickets. I did this yesterday (as an example):
https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40007 https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40008
Regarding how we prioritize these issues/requests - that is a very good question.
I still remember the idea of having a forum for this community, which is something we can always discuss.
We receive requests for this in blog comments frequently, too. I'm not sure we are in a good situation, right now, to moderate a forum for Tor users, though. Maybe, instead, Gitlab can provide some missing/needed support functionality.