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<div style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">Hi folks,</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">During our last dev meeting in Stockholm, we circulated a survey about Tor Browser Usage[0].</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">For practical proposes, I split users into two groups based on their usage frequency[1]: </span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">1. Recurring users: people who have been using TB always, nearly always or every day (18 of 29)</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">2. Occasional users: people who use TB every week or occasionally (11 of 29)</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">Far from writing the final-guide-to-improve-tor-browser, I'm using this small dataset as an exercise to opening (and sharing) some questions:</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</span></p><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>Recurring users are most political about using Tor Browser. Occasional users mention "access to censored context" as the main reason for use for TB. Should we strength this relation with tor browser on our communications? Should we focus on the critical choice of using Tor when we communicate about Tor Browser?
<span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>Not surprisedly, personal privacy and safety are the main value propositions for using Tor Browser for both groups. Access to blocked content is the other use for occasional users.
<span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>Both groups have mentioned speed and rendering issues as performance to-improve items.
<span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>Recurrent users said that CAPTCHAs are painful. Are we doing all that we can to improve this break browsing experience? Could persistent features help with this situation?
<span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>One person mentioned that a family member could not tell the difference between the Tor Browser and Chrome. Should we work on reinforcing the distinction between browsers? Is good that people without technical expertise nor particular technical interest can use Tor Browser as another mainstream browser?
<span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>Last but not least, on extended comments, some people mentioned that the Tor Browser is improving. That is cool, especially coming from long term users and insiders.</div>
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<div style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">T<span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">op mentioned problems:</span></div>
<div style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</span><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* Tor Browser being slow was the top mentioned problem. (7 of 29) "slower than other browsers"</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>Site breakage (6 of 29) "breakage - some sites block tor (explicitly or implicitly -< google); XSS protection popups are really annoying -> have to disable it; some features also break websites (FPI, resistFP)"</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>Both CAPTCHAs situation and blocked content were mentioned as a problem. (8 of 29) "This is really not about the browser itself but about third party policies abt blacklisting Tor traffic; crazy captchas"</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">Top mentioned requested improvements:
</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>Calling it performance or latency, respondents are aiming for a faster Tor Browser experience. (11 of 29) "Browser performance (scrolling) seems slow. Ideally, this would match FF."</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">* </span>An ad blocker was mentioned as a critical need. "Add uBlock origin, seriously!" (4 of 29)</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">---</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">Here is the raw data[2]. It could not happen without arthuredelstein's help. Thanks Arthur for your help and support on running this!</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">A</span></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
</p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">[0] </span><a style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;; color: #4a6ee0;" target="_blank" href="https://nc.riseup.net/s/wiTk5TR5NBtpZR6">https://nc.riseup.net/s/wiTk5TR5NBtpZR6</a></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">[1] </span><a style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;; color: #4a6ee0;" target="_blank" href="https://www.nngroup.com/articles/everyone-as-users/">https://www.nngroup.com/articles/everyone-as-users/</a></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;"><span style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">[2] </span><a style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;; color: #4a6ee0;" target="_blank" href="https://nc.riseup.net/s/3xEiwqfyNnzwtRG">https://nc.riseup.net/s/3xEiwqfyNnzwtRG</a></p><p style="white-space: pre; white-space: pre-wrap; color: rgb(28, 30, 41); background: transparent; margin-top:0pt; margin-bottom:0pt;">
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<pre class="moz-signature" cols="72">--
Antonela Debiasi
UX Team Lead
@antonela
E2330A6D1EB5A0C8
<a class="moz-txt-link-freetext" href="https://torproject.org">https://torproject.org</a></pre>
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