[tor-reports] Help desk report for January 2015

[Colin C.]

Hi everyone,

Here is the help desk chart for January 2015, I apologize for the delay
on getting this out. Next month will be back to normal.

Stats:
          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |      |   31 |      |    31 |         4 
  harmony |      |   57 |      |   23 |      |    1 |    81 |        27 
    jason |      |  336 |      |      |      |  122 |   458 |        78 
     mttp |      |    5 |      |      |      |      |     5 |           
     noel |      |      |   34 |      |      |      |    34 |           
    phoul |      |   65 |      |      |      |      |    65 |        11 
  sherief |    6 |  370 |      |      |      |      |   376 |        72 
----------+------+------+------+------+------+------+-------+-----------
    Total |    6 |  833 |   34 |   23 |   31 |  123 |  1050 |       192 
   (Open) |    1 |  112 |    6 |   37 |    1 |    4 |   163 |               

That's almost 33 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each
day and for the past twelve months.

Top answer templates used by the support team for this month:
    age |                                article                                 
-------+------------------------------------------------------------------------
    63 | Get your own bridges. 
    32 | How to get bridges and  use Tor in mainland China
    31 | Get TB's Tor Log.
    26 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
    26 | Blank email
    23 | Cryptolocker report
    20 | Unsupported language
    18 | Re-install (error:something wrong/status bar stuck/doesn't support...)
    16 | Redirect to Guardian Project's support
    12 | Can't connect to my favorite onion site!
    10 | Suggest the tor-talk mailing list
     7 | system clock
     7 | Redirect to Tails support
     7 | Try selecting "Connect"
     6 | "Tor browser can't connect" request from Iranian users

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