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<div align="justify">Greetings, everyone!<br>
<br>
This is a report of the work done by the Community Team<br>
in the past month and general user feedback that we've received
across our<br>
official support channels.<br>
<br>
Report Period - July 31 upto 31 August, 2021<br>
<br>
Tickets resolved in the past month: 165<br>
<br>
Here is a list of issues which got the most attention (at least 2
tickets on<br>
RT):<br>
<br>
# Tor Browser <br>
<br>
Breakdown of number of RT tickets received with respect to
operating system:<br>
<br>
Windows (10,8,7 ...all the way upto Vista) - 24<br>
macOS - 5<br>
Android - 8<br>
GNU/Linux - 2<br>
iOS - 4<br>
<br>
(Note: This includes tickets where the user mentioned the
operating system or it<br>
was evident from the issue they were running into or enclosed
screenshots.)<br>
<br>
1. 12 RT tickets - Unable to access websites; Login fails.<br>
Users also reported issues with payment on sites like eBay, PayPal
etc. <br>
Regarding websites blocking Tor users, Hackhard GSoC project is
tracking the top 500 websites.[1]<br>
<br>
2. 5 RT tickets - YouTube not accessible renders the error "Our
system have detected unusual traffic from your computer network".
<br>
We point users to the "Basic Troubleshooting when users can't
access any particular website" article (template) on the RT.<br>
<br>
3. 5 RT tickets - "Tor Unexpectedly Exited": Failure to launch Tor
Browser.<br>
We direct users to the "Seven-point basic troubleshooting" article
(template) on the RT to help users.<br>
<br>
4. 5 RT tickets - Installation Issue (OS - Windows)<br>
We ask users to make sure they've downloaded the correct version
of TB depending on their Operating System 32-bit or 64-bit. [2]<br>
<br>
5. 4 RT tickets - Fake Tor App on Apple Store. <br>
Users are being charged after installing a fake Tor Browser app on
iOS.<br>
We educate users about fake apps and recommend them to solely use
the Onion Browser for iOS.<br>
<br>
6. 3 RT tickets - Cannot download files on Tor Browser for
Android.<br>
Regarding this we have a ticket on our GitLab. [3] A workaround
for this recurring issue is to make a new Tor connection and
relaunch the download.<br>
<br>
7. 3 RT tickets - Error "Proxy Server Refused Connection".<br>
We ask users NOT to set TBA as their default browser and point
them to the article on the Support Portal. [4]<br>
<br>
8. 2 RT tickets - Reporting bad onion sites.<br>
The Tor Project doesnot host or control onion sites, we answer
users taking help from the article on our Support portal. [5]<br>
<br>
9. 1 RT ticket - Error "RSA_get0_d could not be located in the
dynamic link<br>
library tor.exe" on Windows. We have a GitLab ticket regarding
this long standing issue. [6]<br>
<br>
<br>
# Onion Services<br>
<br>
1. 9 RT tickets - v2 onion deprecation.<br>
Users were confused 'how' to upgrade v2 onions to v3. They were
asking for a direct link/button to upgrade.<br>
We help users identify v2 and v3 onions, point them to the "v2
onion deprecation" article (template) on the RT and FAQ on the
Support Portal. [7]<br>
<br>
</div>
<p align="justify"># UI/UX and documentation</p>
<div align="justify">1. Google Play Store - In terms of user
experience, reviews mostly revolve<br>
around- 'Unable to access to YouTube and other sites', 'Tor
freezes', 'Can't download anything files/images', 'Tor Browser is
slow', 'can't upload files' and 'too many captchas'. However, in
terms of reviews we have quite a good number of 4 and 5 star
ratings. <br>
<br>
2. Tor Stack Exchange - Statistics of what the discussion has been
about (6 most<br>
active tags):<br>
hidden-services- 17 questions<br>
anonymity- 12 questions<br>
security- 9 questions <br>
configuration (questions about configuring Tor software)- 6
questions<br>
tor-browser-bundle- 6 questions<br>
onion-routing - 4 questions<br>
<br>
</div>
<p align="justify">3. Reddit</p>
<p align="justify">Discussions have been around:</p>
<div align="justify">
<ul>
<li>Tor browser is Looping same exits.</li>
<li>Hidden Service for Minecraft</li>
<li>Can't access YouTube and other sites over Tor</li>
<li>Tor is very slow </li>
<li>VPN and Tor - How does using VPN decrease anonymity?</li>
<li>fdroid version from the guardian project not updated</li>
<li>Onion sites<br>
</li>
</ul>
<br>
<br>
# Anti-censorship<br>
<br>
1. 5 RT tickets - Bridges not working<br>
Tor logs revealed that it was caused by users editing their torrc
file; overriding the exit nodes and 'general SOCKS server failure'
errors. <br>
<br>
We educate users NOT to modify their torrc file and one gets the
best security Tor can provide when they leave the route selection
up to Tor. Then point them to the FAQ on the Support Portal. [8]<br>
<br>
2. 4 RT tickets - Bridge requests<br>
We got users requesting help to connect to Tor which have been
from Iran, China and other countries. We provided private bridges
for them.<br>
<br>
3. In the past month, there have been instances of censorship and
internet shutdowns in countries like Iran and South Sudan. We're
following up on their situation.[9]<br>
There has also been a decrease in users connecting directly to Tor
from Turkmenistan. We've a ticket open to track the status. [10]<br>
<br>
<br>
</div>
<p align="justify">If you have any suggestions, questions or want to
discuss anything in detail</p>
<div align="justify">please feel free to reach out to me and/or
anyone from the Community Team!<br>
<br>
Thanks,<br>
Kulsoom<br>
IRC - kulsoom_z<br>
</div>
<br>
Links:<br>
[1]:
<a class="moz-txt-link-freetext" href="https://gitlab.torproject.org/woswos/CAPTCHA-Monitor/-/wikis/GSoC-2021">https://gitlab.torproject.org/woswos/CAPTCHA-Monitor/-/wikis/GSoC-2021</a><br>
[2]: <a class="moz-txt-link-freetext" href="https://www.torproject.org/download/">https://www.torproject.org/download/</a><br>
[3]:
<a class="moz-txt-link-freetext" href="https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/31013">https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/31013</a><br>
[4]: <a class="moz-txt-link-freetext" href="https://support.torproject.org/tbb/#tbb-32">https://support.torproject.org/tbb/#tbb-32</a><br>
[5]:
<a class="moz-txt-link-freetext" href="https://support.torproject.org/abuse/remove-content-from-onion-address/">https://support.torproject.org/abuse/remove-content-from-onion-address/</a><br>
[6]: <a class="moz-txt-link-freetext" href="https://gitlab.torproject.org/tpo/core/tor/-/issues/33702">https://gitlab.torproject.org/tpo/core/tor/-/issues/33702</a><br>
[7]: <a class="moz-txt-link-freetext" href="https://support.torproject.org/onionservices/#v2-deprecation">https://support.torproject.org/onionservices/#v2-deprecation</a> <br>
[8]: <a class="moz-txt-link-freetext" href="https://support.torproject.org/tbb/#tbb-16">https://support.torproject.org/tbb/#tbb-16</a><br>
[9]:
<a class="moz-txt-link-freetext" href="https://gitlab.torproject.org/tpo/community/support/-/issues/40034">https://gitlab.torproject.org/tpo/community/support/-/issues/40034</a><br>
[10]:
<a class="moz-txt-link-freetext" href="https://gitlab.torproject.org/tpo/community/support/-/issues/40030">https://gitlab.torproject.org/tpo/community/support/-/issues/40030</a><br>
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