<html><head><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hello, everyone!<div class=""><br class=""></div><div class="">We have a new job opening for a User Support Specialist: <a href="https://www.torproject.org/about/jobs/user-support-specialist/" class="">https://www.torproject.org/about/jobs/user-support-specialist/</a></div><div class=""><br class=""></div><div class="">This is a part-time position, around 20 hours per week. The job description is pasted below. Please help us spread the word by sharing with any people, lists, and/or social media that you think you think might be helpful. </div><div class=""><br class=""></div><div class="">Thank you! :)</div><div class=""><br class=""></div><div class="">Cheers,</div><div class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Erin Wyatt<br class="">Director of People Operations<br class=""><a href="mailto:ewyatt@torproject.org" class="">ewyatt@torproject.org</a><br class="">PGP: 35E7 2A9F 6655 45F9 2CB6 6624 BA0C 9400 F80F 91CE</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><a href="https://www.torproject.org/" class="">https://www.torproject.org</a></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#419cff" class=""><u class=""><a href="http://2gzyxa5ihm7nsggfxnu52rck2vv4rvmdlkiu3zzui5du4xyclen53wid.onion/" class="">http://2gzyxa5ihm7nsggfxnu52rck2vv4rvmdlkiu3zzui5du4xyclen53wid.onion/</a></u></font></div></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><font color="#419cff" class=""><u class=""><br class=""></u></font></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">------------------------------------ >8</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">August 4, 2021</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Internet Freedom Nonprofit Seeks User Support Specialist</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">The Tor Project, Inc., a 501(c)(3) nonprofit organization advancing human rights and freedoms by creating and deploying free and open source anonymity and privacy technologies, is seeking a User Support Specialist to be a part of the Community Team.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Are you passionate about helping people all over the world access the Internet freely, safely, and anonymously?</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">As the User Support Specialist, you will be responsible for providing technical support and digital security best practices for Tor users around the world. You will help users remotely via various communication methods such as email, tickets, text-based live chat (IRC), and online forums. You will also collaborate with the UX and Applications teams, improving Tor Browser and other products by identifying, reproducing, and tracking bugs, and by reporting on user needs.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">This position will be directly connected to the Community Team roadmap and activities in the Global South.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">The Community Team at the Tor Project coordinates digital security trainings and user education, localization, user support, and documentation. The team is composed of volunteers and The Tor Project staff members.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">We expect the person in this position to have a personal commitment to free and open source software, excellent communication and documentation skills, and a passion for helping others.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">This is a part-time, remote position, estimated at 20 hours per week. Hourly rate will be between $25-32 USD, depending on experience.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">## Job Requirements</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">In this role, you will:</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Answer users' requests on our support forums and channels.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Provide support to community organizations in target countries in the Global South.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Collaborate on identifying Tor Browser bugs and other issues.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Support new relay operators.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Compile and share usability issues with the UX and Applications teams.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Collaborate on maintenance and improvement of user documentation.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Help with QA for Tor Browser and other feature releases</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">### Required qualifications</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Knowledge of how Tor works and understanding of Tor Browser features.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Experience providing user support in a remote setting.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Strong experience with helpdesk tools like Request Tracker (RT) and forum platforms like Discourse.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Familiarity with markdown (e.g. Lektor, wiki markdown formatting, basic html, etc.)</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Strong Experience with bug trackers like GitLab and GitHub.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Cross-platform technical skills, including troubleshooting and familiarity with Android, iOS, Microsoft Windows, macOS, and Linux-based operating systems.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Awareness of privacy-by-design practices and respect for our users' privacy and anonymity.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Good understanding of Git workflow.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Largely self-directed, motivated, and organized.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Excellent documentation skills.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Fluency in English is essential.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">### Preferred qualifications</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Familiarity with tools that are part of the Tor ecosystem like Tails, Orbot, OnionShare, GlobaLeaks, and SecureDrop.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- General understanding of Internet privacy and security issues.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Interest in user education.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Good understanding of threat models for users in high-risk parts of the world.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Past contributions to and familiarity with the practices of free software projects.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">- Passion and dedication to Internet freedom is an added plus.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">## How to Apply</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">To apply, submit a cover letter, your CV/resume, and a sample of your work (ideally something that demonstrates your documentation skills). In your cover letter, please include the reason you want to work at the Tor Project and explain how your qualifications meet those required in the job description.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">IMPORTANT: Please email application materials in PDF format to job-usersupport at torproject dot org with "User Support Specialist" in the subject line.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">## About The Tor Project</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">The Tor Project's workforce is smart, committed, and hard working. We currently have a paid and contract staff of around 28 developers and operational support people, plus many thousands of volunteers who contribute to our work. The Tor Project is funded in part by government research and development grants, and in part by individual, foundation, and corporate donations.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Tor is for everyone, and we are actively working to build a team that represents people from all over the world - people from diverse ethnic, national, and cultural backgrounds; people from all walks of life. We encourage people subject to systemic bias to apply, including people of color, indigenous people, LGBTQIA+ people, women, and any other person who is part of a group that is underrepresented in tech.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">The Tor Project has a competitive benefits package, including a generous PTO policy, 16 paid holidays per year (including the week between Christmas and New Year's, when the office is closed), and flexible work schedule. Insurance benefits vary by employment status and country of residence.</div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><br class=""></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">The Tor Project, Inc. is an equal opportunity, affirmative action employer.</div><div class=""><br class=""></div></div></body></html>