<div dir="ltr"><div id="gmail-magicdomid2" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">Hello!</span></div><div id="gmail-magicdomid3" class="gmail-ace-line"><br></div><div id="gmail-magicdomid4" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">Welcome to the </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-b gmail-i"><b><i>January 2020 user feedback report!</i></b></span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm"> Hope the new year has been exciting so far :D</span></div><div id="gmail-magicdomid5" class="gmail-ace-line"><br></div><div id="gmail-magicdomid6" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">TL;DR:</span></div><div id="gmail-magicdomid7" class="gmail-ace-line"><br></div><div id="gmail-magicdomid8" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">There is some user feedback that we haven't seen in previous months. Users have gotten acquainted with the letterboxing feature and have the necessary Windows dlls, so there are lesser reports on this. </span></div><div id="gmail-magicdomid9" class="gmail-ace-line"><br></div><div id="gmail-magicdomid10" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Reddit has some commonly-seen questions, as well as relatively new questions. There are mostly questions about how to download Tor, Tor Browser for Android, letterboxing, targeted ads while using Tor and problems with Orbot.</span></div><div id="gmail-magicdomid11" class="gmail-ace-line"><br></div><div id="gmail-magicdomid12" class="gmail-ace-line"><br></div><div id="gmail-magicdomid13" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">## Common questions on Frontdesk</span></div><div id="gmail-magicdomid14" class="gmail-ace-line"><br></div><div id="gmail-magicdomid15" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- How do I download/install Tor Browser?</span></div><div id="gmail-magicdomid16" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Why am I getting captcha/verification issues?</span></div><div id="gmail-magicdomid17" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Why does Tor Browser not launch?</span></div><div id="gmail-magicdomid18" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- How do I fix "Tor exited unexpectedly" error?</span></div><div id="gmail-magicdomid19" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Why can't I access some websites on TB? </span></div><div id="gmail-magicdomid20" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Why can't I donate with Tor Browser</span></div><div id="gmail-magicdomid21" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- How to fix "This app can't run on your PC.... " error</span></div><div id="gmail-magicdomid90" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- How do I fix "Something went wrong. Tor is not working in this browser" error?</span></div><div id="gmail-magicdomid23" class="gmail-ace-line"><br></div><div id="gmail-magicdomid24" class="gmail-ace-line"><br></div><div id="gmail-magicdomid25" class="gmail-ace-line"><br></div><div id="gmail-magicdomid26" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">## Most common questions of Reddit (/r/TOR)</span></div><div id="gmail-magicdomid27" class="gmail-ace-line"><br></div><div id="gmail-magicdomid28" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- How do I download Tor?</span></div><div id="gmail-magicdomid29" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Why does Orbot not work/ Orbot stuck at "Orbot is starting"?</span></div><div id="gmail-magicdomid30" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- How do I remove the gray bars?</span></div><div id="gmail-magicdomid31" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Tor for Android?</span></div><div id="gmail-magicdomid32" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Should I install add-ons/extensions?</span></div><div id="gmail-magicdomid33" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- How do I fix tab crashes?</span></div><div id="gmail-magicdomid34" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- How to save browsing history in TBA?</span></div><div id="gmail-magicdomid35" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Should I use (certain) extensions/add-ons with TB?</span></div><div id="gmail-magicdomid36" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Beginner guide to Tor?</span></div><div id="gmail-magicdomid37" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">- Why do I still get targeted ads when using Tor?</span></div><div id="gmail-magicdomid38" class="gmail-ace-line"><br></div><div id="gmail-magicdomid39" class="gmail-ace-line"><br></div><div id="gmail-magicdomid40" class="gmail-ace-line"><br></div><div id="gmail-magicdomid41" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">## TBA Reviews & Feedback on Google Play Store</span></div><div id="gmail-magicdomid42" class="gmail-ace-line"><br></div><div id="gmail-magicdomid43" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">The average review score has risen from </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-i"><i>4.2 stars</i></span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm"> to </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-i"><i>4.3 stars</i></span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">. Below are some common problems mentioned in the by users in Google Play reviews:</span></div><div id="gmail-magicdomid44" class="gmail-ace-line"><br></div><div id="gmail-magicdomid45" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">Can't save/download photos or videos</span></li></ul></div><div id="gmail-magicdomid46" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">Can't access some onion links/ websites.</span></li></ul></div><div id="gmail-magicdomid47" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">Crashes all the time/force stops. </span></li></ul></div><div id="gmail-magicdomid48" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">Browsing speed is very slow.</span></li></ul></div><div id="gmail-magicdomid49" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">"Proxy server is refusing connections" error.</span></li></ul></div><div id="gmail-magicdomid50" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">TBA needs an adblocker</span></li></ul></div><div id="gmail-magicdomid51" class="gmail-ace-line"><br></div><div id="gmail-magicdomid52" class="gmail-ace-line"><br></div><div id="gmail-magicdomid53" class="gmail-ace-line"><br></div><div id="gmail-magicdomid54" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">## Most common stack exchange tags</span></div><div id="gmail-magicdomid55" class="gmail-ace-line"><br></div><div id="gmail-magicdomid56" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">anonymity: 6 this month</span></div><div id="gmail-magicdomid57" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">security: 6 this month</span></div><div id="gmail-magicdomid58" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">onion-routing: 5 this month</span></div><div id="gmail-magicdomid59" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">relays: 5 this month</span></div><div id="gmail-magicdomid60" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">exit-relays: 5 this month</span></div><div id="gmail-magicdomid61" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">hidden-services: 5 this month</span></div><div id="gmail-magicdomid62" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">tor-browser-bundle: 4 this month</span></div><div id="gmail-magicdomid63" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">proxy: 4 this month</span></div><div id="gmail-magicdomid64" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">android: 4 this month</span></div><div id="gmail-magicdomid65" class="gmail-ace-line"><br></div><div id="gmail-magicdomid66" class="gmail-ace-line"><br></div><div id="gmail-magicdomid67" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">## Notable bugs, fixes, & issues mentioned by users</span></div><div id="gmail-magicdomid68" class="gmail-ace-line"><br></div><div id="gmail-magicdomid69" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">Blog comment [1] - Tor doesn't works within China without upstream proxy. <br></span></li></ul></div><div id="gmail-magicdomid71" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">Blog comment [2] - Click-to-play videos don't work on the Tor Project blog in Safer mode. A ticket has been created at [3] - OPEN.</span></li></ul></div><div id="gmail-magicdomid73" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">#32997 [4] - Captcha error on <a href="http://bridges.torproject.org">bridges.torproject.org</a> - CLOSED as duplicate.</span></li></ul></div><div id="gmail-magicdomid75" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">#33017 [5] - Tor-Browser: NoScript configuration is not reset after New Identity - OPEN.</span></li></ul></div><div id="gmail-magicdomid77" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">#32877 [6] - Sandbox crash when reloading log configuration - CLOSED as duplicate.</span></li></ul></div><div id="gmail-magicdomid78" class="gmail-ace-line"><br></div><div id="gmail-magicdomid79" class="gmail-ace-line"><br></div><div id="gmail-magicdomid80" class="gmail-ace-line"><br></div><div id="gmail-magicdomid81" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">## Annotations</span></div><div id="gmail-magicdomid82" class="gmail-ace-line"><br></div><div id="gmail-magicdomid83" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">1. </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-url"><a href="https://blog.torproject.org/comment/286280#comment-286280" rel="noreferrer noopener">https://blog.torproject.org/comment/286280#comment-286280</a></span></div><div id="gmail-magicdomid84" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">2. </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-url"><a href="https://blog.torproject.org/comment/286439#comment-286439" rel="noreferrer noopener">https://blog.torproject.org/comment/286439#comment-286439</a></span></div><div id="gmail-magicdomid85" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">3. </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/33000" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/33000</a></span></div><div id="gmail-magicdomid86" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">4. </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/32997" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/32997</a></span></div><div id="gmail-magicdomid87" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">5. </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/33017" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/33017</a></span></div><div id="gmail-magicdomid88" class="gmail-ace-line"><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm">6. </span><span class="gmail-author-a-dz86zz89z8sz68zz77zz71zz84zp9vz75zz78zz76zm gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/32877" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/32877</a></span></div></div>