<div dir="ltr"><div id="gmail-magicdomid2" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Hey, team!</span></div><div id="gmail-magicdomid3" class="gmail-ace-line"><br></div><div id="gmail-magicdomid4" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Welcome to the </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-b gmail-i"><b><i>December 2019 user feedback report!</i></b></span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z"> Happy New Year.</span></div><div id="gmail-magicdomid5" class="gmail-ace-line"><br></div><div id="gmail-magicdomid6" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">TL;DR:</span></div><div id="gmail-magicdomid7" class="gmail-ace-line"><br></div><div id="gmail-magicdomid8" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">There didn't seem to be much user feedback that we haven't seen in</span><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l"> </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">previous months. Since the update to Tor Browser 9.0, some users were still confused with the letterboxing feature and there were reports of missing dlls on Windows. </span></div><div id="gmail-magicdomid9" class="gmail-ace-line"><br></div><div id="gmail-magicdomid10" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- Reddit is mostly buzzing with the same questions we usually see. I'm</span><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l"> </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">also seeing questions about letterboxing, ISP block circumvention, proxy server errors, specifying exit nodes and getting Tor for Mac and iOS.</span></div><div id="gmail-magicdomid11" class="gmail-ace-line"><br></div><div id="gmail-magicdomid12" class="gmail-ace-line"><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">## </span><span class="gmail-author-a-k8bz67zkbpyyiz81zz78z5z122zwz67z">C</span><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">ommon questions </span><span class="gmail-author-a-k8bz67zkbpyyiz81zz78z5z122zwz67z">on</span><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l"> </span><span class="gmail-author-a-k8bz67zkbpyyiz81zz78z5z122zwz67z">F</span><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">rontdesk</span></div><div id="gmail-magicdomid13" class="gmail-ace-line"><br></div><div id="gmail-magicdomid14" class="gmail-ace-line"><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">-</span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z"> Why can't download Tor Browser / download button not working. </span></div><div id="gmail-magicdomid15" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- Why can't I connect to Tor Browser?</span></div><div id="gmail-magicdomid16" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- How to fix missing d</span><span class="gmail-author-a-k8bz67zkbpyyiz81zz78z5z122zwz67z">l</span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">l files on Windows?</span></div><div id="gmail-magicdomid17" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- Why can't I access some websites on TB? </span></div><div id="gmail-magicdomid18" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- How to circumvent internet ban in Iran/ bridges for Iran users?</span></div><div id="gmail-magicdomid19" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- Is TB infected with malware/ why does my antivirus pop up a warning?</span></div><div id="gmail-magicdomid20" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- How long does it take to ship donation gifts?</span></div><div id="gmail-magicdomid21" class="gmail-ace-line"><br></div><div id="gmail-magicdomid22" class="gmail-ace-line"><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">## </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Most common questions of Reddit</span><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l"> (/r/TOR)</span></div><div id="gmail-magicdomid23" class="gmail-ace-line"><br></div><div id="gmail-magicdomid24" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- Tor Browser for iOS/iPhones?</span></div><div id="gmail-magicdomid25" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- What are the borders in Tor Browser / how to remove them?</span></div><div id="gmail-magicdomid26" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- Can my ISP see what I do on Tor Browser/ bypassing ISP blocks/throttling?</span></div><div id="gmail-magicdomid27" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- How to specify exit nodes?</span></div><div id="gmail-magicdomid28" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">- Do I need both Tor for Android and Orbot?</span></div><div id="gmail-magicdomid29" class="gmail-ace-line"><br></div><div id="gmail-magicdomid30" class="gmail-ace-line"><br></div><div id="gmail-magicdomid31" class="gmail-ace-line"><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">## </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">TBA Reviews & Feedback on Google Play Store</span></div><div id="gmail-magicdomid32" class="gmail-ace-line"><br></div><div id="gmail-magicdomid33" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">The average review score is still at </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-i"><i>4.2 stars</i></span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">. Below are some common problems mentioned in the by users in Google Play reviews:</span></div><div id="gmail-magicdomid34" class="gmail-ace-line"><br></div><div id="gmail-magicdomid35" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">The proxy server is refusing connections.</span></li></ul></div><div id="gmail-magicdomid36" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Crashes all the time / force stops. </span></li></ul></div><div id="gmail-magicdomid37" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Browsing speed is extremely slow .</span></li></ul></div><div id="gmail-magicdomid38" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Can't download any image</span></li></ul></div><div id="gmail-magicdomid39" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Some websites don't work/ Onion links don't work.</span></li></ul></div><div id="gmail-magicdomid40" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Why does TBA not block ads?</span></li></ul></div><div id="gmail-magicdomid41" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Need to donate to use app (It appears the EOY banner makes some users think they must donate to use the app).</span></li></ul></div><div id="gmail-magicdomid42" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">How to import and sync bookmarks.</span></li></ul></div><div id="gmail-magicdomid43" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Why doesn't TBA have an adblocker?</span></li></ul></div><div id="gmail-magicdomid44" class="gmail-ace-line"><br></div><div id="gmail-magicdomid45" class="gmail-ace-line"><br></div><div id="gmail-magicdomid46" class="gmail-ace-line"><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">## </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Most common stack exchange tags</span></div><div id="gmail-magicdomid47" class="gmail-ace-line"><br></div><div id="gmail-magicdomid48" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">tor-browser-bundle: 10 this month</span></div><div id="gmail-magicdomid49" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">hidden-services: 7 this month</span></div><div id="gmail-magicdomid50" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">configuration: 4 this month</span></div><div id="gmail-magicdomid51" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">directory: 3 this month</span></div><div id="gmail-magicdomid52" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">windows: 3 this month</span></div><div id="gmail-magicdomid53" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">server: 3 this month</span></div><div id="gmail-magicdomid54" class="gmail-ace-line"><br></div><div id="gmail-magicdomid55" class="gmail-ace-line"><br></div><div id="gmail-magicdomid56" class="gmail-ace-line"><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">## </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Notable bugs, fixes, & issues mentioned by users</span></div><div id="gmail-magicdomid58" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Blog comment [1] - Difficulty verifying Tor Browser signature on Android. This could be addressed while working on [8]. <br></span></li></ul></div><div id="gmail-magicdomid60" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Blog comment [2] - Pictures not loading on websites. This problem was fixed by [9] - CLOSED.</span></li></ul></div><div id="gmail-magicdomid62" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">#32847 [3] - Tor crashes when quitting Tor Browser nightly on macOS - OPEN.</span></li></ul></div><div id="gmail-magicdomid64" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">#32693 [4] - TBB Android: startup crash when opened from external link - CLOSED as duplicate.</span></li></ul></div><div id="gmail-magicdomid66" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">#32733 [5] - "Find" feature leaks information between Tor Browser and regular Firefox on macOS 10.15.1 - CLOSED as duplicate.</span></li></ul></div><div id="gmail-magicdomid68" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">#32857 [6] - File parts are being automatically downloaded to /tmp - OPEN.</span></li></ul></div><div id="gmail-magicdomid70" class="gmail-ace-line"><ul class="gmail-list-bullet1"><li><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">#32654 [7] - Torbrowser overrides user disabling tor proxy after restart - OPEN.</span></li></ul></div><div id="gmail-magicdomid71" class="gmail-ace-line"><br></div><div id="gmail-magicdomid72" class="gmail-ace-line"><br></div><div id="gmail-magicdomid73" class="gmail-ace-line"><span class="gmail-author-a-3z81zz84zz79zz122zfblempz70zz72zz67z7l">## </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">Annotations</span></div><div id="gmail-magicdomid74" class="gmail-ace-line"><br></div><div id="gmail-magicdomid75" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">1. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://blog.torproject.org/comment/285898#comment-285898" rel="noreferrer noopener">https://blog.torproject.org/comment/285898#comment-285898</a></span></div><div id="gmail-magicdomid76" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">2. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://blog.torproject.org/comment/285810#comment-285810" rel="noreferrer noopener">https://blog.torproject.org/comment/285810#comment-285810</a></span></div><div id="gmail-magicdomid77" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">3. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/32847" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/32847</a></span></div><div id="gmail-magicdomid78" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">4. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/32693" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/32693</a></span></div><div id="gmail-magicdomid79" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">5. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/32733" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/32733</a></span></div><div id="gmail-magicdomid80" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">6. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/32857" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/32857</a></span></div><div id="gmail-magicdomid81" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">7. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/32654" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/32654</a></span></div><div id="gmail-magicdomid82" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">8. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/31296" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/31296</a></span></div><div id="gmail-magicdomid83" class="gmail-ace-line"><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z">9. </span><span class="gmail-author-a-z75zz81z5z85zfrz68zz84z30qw888z89z gmail-url"><a href="https://trac.torproject.org/projects/tor/ticket/32238" rel="noreferrer noopener">https://trac.torproject.org/projects/tor/ticket/32238</a></span></div></div>