[tor-project] Nina’s Monthly Status Report, July 2023

[Nina]

Hi! This is my July 2023 report!


In July, I resolved 1080 tickets:
On Telegram (@TorProjectSupportBot) - 786
On RT (frontdesk at tpo) - 276
Additionally, I resolved 13 tickets on WhatsApp (+447421000612)
and 5 on Signal (+17787431312).

Most of the tickets I deal with are related to censorship circumvention 
in Russian-speaking countries - bridges and troubleshooting around them. 
I also gathered user feedback on what worked for them and what did not 
prove helpful.

In July, I noticed atrendinusersfrom Russian-speaking countries 
touselittle-t-tor on Windows by adding bridges directly in torrc, mostly 
obfs4 and meek.We believe they are using little-t-tor to proxy other 
applications in their operating systems.So I spent some time gathering 
best practices to share with users.

This month we started testing the new, WebTunnel bridge[1], so I 
prepared templates for our support channels, added them, and started 
gathering users' feedback.

This month I devoted significant time to editing support templates to 
keep them relevantand up-to-date.

I continued working on Conjure feedback, gathering logs and discussing 
with users their experience with this type of pluggable transport.

[1] https://gitlab.torproject.org/tpo/community/team/-/issues/94
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